Lands’ End, Inc. has announced that it has been selected as the new uniform supplier for American Airlines Flight Service, Airport Customer Service and Premium Customer Services. The awarded uniform program will allow Lands’ End, known for legendary customer service and high-quality apparel, to outfit 51,000 American Airlines employees, with an estimated 1.8 million apparel items.
“We are thrilled to be partnering with American Airlines as their uniform supplier,” said Jerome Griffith, Chief Executive Officer, Lands’ End. “The two companies share a strong commitment to their loyal customers and hold their employees in the highest regard. This exciting project has combined the strengths of the Lands’ End and American Airlines teams – leveraging Lands’ End’s broad apparel design expertise and renowned quality, value and service, combined with months of valuable input from American Airlines employees, who will be wearing the uniforms with comfort and confidence in their day-to-day roles.”
Lands’ End will partner with the American Airlines uniform committee and union leaders to focus on the next steps of the design and product development process with the goal of rolling out a robust wear test program by October 2018. Wear testers will identify any changes needed to improve fit, comfort and function before the final garments are produced and rolled out, planned to begin in late 2019.