JetBlue announces its coronavirus actions

JetBlue Airways has made this announcement:

As the coronavirus situation evolves, the safety of our crewmembers and customers is paramount. We’re working hard to do everything we can to be prepared and address your concerns.

We are:

• Increasing the rigor of cleaning and sanitizing procedures on our aircraft.
• Disinfecting common surfaces inside our airport terminals more frequently.
• Making hand sanitizer available in our airports and disinfecting wipes available on board, upon request.
• Temporarily suspending onboard hot towel service.

We have partnered with federal agencies and hired our own medical expert to ensure we implement best practices from U.S. and other global health authorities. This includes promoting handwashing and healthy hygiene practices among our community of crewmembers and customers.

We also want to ensure you can book new travel with confidence. As such, we’re extending our temporary policy of no change or cancellation fees. This applies to bookings made 3/6-3/31 for travel through 9/8/20 across all fares (Blue, Blue Basic, Blue Plus, Blue Extra and Mint) and all JetBlue destinations. If you need to cancel your travel plans, we’ll credit the full amount as a JetBlue travel credit that’s valid for one year. Fare differences may apply for changes.

What else is JetBlue doing?

We know the coronavirus situation is evolving and we are working hard to make sure we’re prepared.  This includes:

• Stepping up cleaning and sanitizing procedures onboard our aircraft.
• Promoting handwashing and healthy hygiene practices among our crewmembers.
• Disinfecting common surfaces more frequently inside our airport terminals.
• Adding additional disinfecting wipes to provide to customers onboard.
• Taking measures aligned with the recommendations of global health authorities.
• Temporarily suspending hot towel service.
• Activating a special response team to monitor the situation in real time.