Korean Air has made this announcement:
Korean Air is taking proactive measures in every sector to ensure the safety of passengers, as the number of the new coronavirus cases quickly rises in China.
Korean Air has formed an emergency response team to deal with the spread of the new coronavirus and set up a thorough process to preempt any possibility of infection with all relevant departments such as the airport service office, flight operations, cabin crew operations, maintenance, aeromedical center and the operations control division/
Korean Air has also suspended its flights between Incheon and Wuhan from January 24 to March 27, 2020 and will suspend or reduce the frequency of some of its routes to China in consideration of the falling demand due to the new coronavirus.
In order to minimize passengers’ inconvenience, Korean Air will provide substitute flights for passengers with a booked flight on an affected route and waive refund penalties for those cancelling their tickets. The airline will also waive fees for passengers changing their tickets.
Korean Air will put forth its utmost efforts in order to enable the safe journey of passengers amid the continuous spread of the new coronavirus.